Manchester Community Transport

[Mayneway]

RE: Manchester Community Transport

(26/06/2015 18:22)Dentonian Wrote:  I also saw a white Enviro200 on the 44 in Piccadilly this morning, and only when I got home did I realise it was also running very late, so another one to raise.

I'm not sure 48 hours is a realistic time frame. Equally, I'm not sure why your complaints have not been dealt with thoroughly. Customer Relations often ask me and my collegues to clarify matters involving service changes, timings, stop locations and even Bus Guide publication targets, so they certainly investigate at least some Complaints thoroughly.

48 hours was an example but surely part of the contract should stipulate that customer complaints are to be dealt with within an agreed time frame.

I know when I complained a few years back regarding tendered services alighting outside Ashton bus station on Wellington road I got the same generic response of TFGM but to be fair I did then receive quite detailed responses off Stagecoach, First and the bus station supervisor.