Flixbus UK

[knutstransport]

RE: Flixbus UK

(10/10/2021 00:15)Mrboo Wrote:  That does not apply to them as in their terms they can cancel services for a refund. Also, the EU law does not apply for non EU services they are also just a booking agent. They do have a legal duty to get passengers to their starting point or destination if they have started the trip.

I have had paid for coaches with them that as soon as I paid they sent a email to say service been cancelled and offer of a credit code.

Existing EU directives were written in to UK law when we left the EU, so unless the government has overturned parts of that act it still applies. The law also cannot be overridden by a company's terms and conditions. If there's a contradiction between the two then the relevant T&C is automatically invalid.

To look at it another way you are bound by the terms of your employment contract. However, if the terms say you are paid £400 per week and expected to work 40 hours and it says you won't be paid overtime if traffic causes you to finish your shift late, then that doesn't override minimum wage legislation. If you end up working 45 hours per week then you won't be getting minimum wage if you only get £400, so the law overrides the terms of the employment contract.

Brussels Airlines tried to avoid refunding me for a cancelled flight last year citing something in their T&Cs and only offered to rebook, which could only be done by phone and it was impossible to get through to anyone on the phone. When I filed for a chargeback Mastercard agreed that their T&Cs were invalid and I didn't get the service I paid for, so reversed the charge.

Quote:for a shocker read the reviews https://uk.trustpilot.com/review/flixbus.co.uk

People are more likely to post reviews if they either have a really bad experience or a really good experience.

The company I work for now bought a brand name, which was previously used by a company which went in to administration. People who booked with the old company are still posting reviews about a bad experience they had years ago and saying the company deserved to go bust because of it.